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After Sales Service

After Sales Service

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From the date of sale of the goods (subject to the actual date of receipt), you can return the goods within 7 days, and you can exchange the goods within 15 days. You can submit the return/return application for return and exchange. The specific return criteria are as follows:

When returning, please keep the main product intact, complete the accessories, and return the goods with the gifts;

 

Return category

Detailed description

Whether to support 7 days (including) return and exchange

Whether to support replacement within 15 days (including)

Whether to charge a return shipping fee

Remarks

Functional failure or product quality issues as defined by national laws

Confirmation by the manufacturer or special after-sales service center, and issue a test report or confirm the quality of the goods after the sale.

Yes

Yes

No

If there is no local testing conditions, please contact the merchant or platform 400 customer service.

Reasons such as loss of goods flow, missing parts or product descriptions do not match the website

Logistics damage refers to damage, liquid leakage, crushing, performance failure caused during transportation, and the verification by the after-sales personnel is true. Missing parts means missing original parts of the product

Yes

Yes

No

During the review of the merchant, you may need a courier company certificate or ask you to provide a physical photo, so that the merchant can quickly make judgments and deal with it in time.

Other reasons

In addition to the above two reasons, such as return due to personal reasons, under the premise of ensuring that the goods are in good condition and does not affect the secondary sales.

Yes

No

Yes

The customer pays the freight back to the merchant.

 

Note:

1. Judging the actual date of receipt: according to the actual arrival date displayed on the logistics platform. If the buyer cannot effectively return the date of receipt, the merchant customer service manually confirms the actual arrival date based on factors such as distance.

2. In the case that the goods have no problems and do not affect the secondary sales, the merchant promises: If you can receive the goods within 7 days from the date of the actual receipt of the goods, you can return the goods without refund. full refund.

3, face-to-face inspection problem: It is recommended that you sign in and out of the box to check the goods, such as damaged goods, missing missing parts, etc., please take the first photo, please courier signature, and contact the merchant or platform 400 customer service, Make sure your interests are not lost. If you do not open the goods at the time of signing or unpacking and inspecting the goods, there is no problem. Afterwards, if the goods are damaged, the platform or merchant will not be able to handle it for you.